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      Installation & Service Technician

      Summary

      Established and growing, machine design and manufacturing business, located in Ann Arbor, MI is searching for a field service technician interested in traveling to customer sites to install, train, and troubleshoot equipment. Machines have a PC computer user interface, PLCs, machine tool equipment, and occasionally robotics and conveyors. Travel averages 75% throughout the year. Strong troubleshooting and customer relationship skills are required.

      Responsibilities

      • Installing new equipment and training customers
      • Troubleshooting equipment
      • Responding to customer maintenance calls
      • Handling customer issues and making sure the customer is 100% satisfied before you leave the site
      • Logging the results of customer visits in CRM system for future follow-up by anyone in the group and for reporting purposes.
      • Escalating issues to the proper level if assistance is required to resolve the problem.
      • Other responsibilities will include machine assembly for the Production Department and balancing parts in the Balancing Service Department depending on the needs of the business.

      Key Skills and Abilities

      • Knowledge of programmable logic controllers and real-time control systems
      • Experience troubleshooting automated machines
      • Strong problem solving abilities
      • Excellent customer interfacing skills
      • Ability to collaborate successfully in a small team
      • Willing to travel 75% on average during the year

      Experience and Education

      • 2-10+ years experience (compensation based on years of experience)
      • High School Diploma or GED, required
      • Technical associates degree, desired

      Expectations of the Position

      • Troubleshoot equipment, satisfy the customer

      Critical Success Factors

      • Strong troubleshooting skills
      • Excellent customer service demeanor

      Person Specification

      • Adaptable, team player

      Reports To

      • Service Manager

       

      Interested persons may send their resume and cover letter to:

      Attn: Human Resources
      Hines Industries
      240 Metty Drive
      Ann Arbor, MI 48103-9498

      Latest News

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